Frequently Asked Questions

Orders & Payments

Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout. Follow the steps to enter your delivery details and complete payment.

Q: What payment methods do you accept?
A: We accept cash on delivery (COD) and online bank transfers. More payment options coming soon!

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately if you need to make changes.

Shipping & Delivery

Q: How long does delivery take?
A: Delivery typically takes 2-7 business days depending on your location. See our Shipping Policy for details.

Q: Do you deliver across all of Pakistan?
A: Yes! We deliver to all major cities and towns across Pakistan.

Q: How can I track my order?
A: Once your order is shipped, you'll receive a tracking number via email or SMS.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused items in original packaging. See our Return Policy for full details.

Q: How long does a refund take?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

Products

Q: Are your products authentic?
A: Yes! We carefully source all our products to ensure quality and authenticity.

Q: Do you restock sold-out items?
A: We regularly restock popular items. You can contact us to be notified when a specific item is back in stock.

Still have questions?

Feel free to contact us and our team will be happy to help!